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Duncan Caravans (01698) 374224

Privacy & Cookies

Updated: April 20th 2023

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term 'Duncans Caravans Ltd' or 'us' or 'we' refers to the owner of this website. The term 'you' refers to the user, viewer, or customer of our website. Duncans Caravans Ltd is registered in the United Kingdom Registration Number 430913616.

Our trading address:

Duncan Caravans Ltd
Wishaw Road

Phone: 01698 374 224 (9.00am - 5.00pm, Monday - Saturday)
Email: sales@duncancaravans.co.uk

The content of the pages of this website is for your general information and use only. It is subject to change without notice. This includes any and all product images and their respective prices, delivery fees, logos, descriptions, and colours. From time to time we may alter individual item prices, delivery settings and/or delivery costs. This will be done entirely at our own discretion, and will be done in the best interests of our business.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. If you have any further questions regarding these terms and conditions before shopping with us please contact us.

Distance Selling Regulations

This gives protection to consumers who shop by phone, mail order, via the Internet or digital TV. The protection includes:

  • The right to receive clear information about goods and services before deciding to buy
  • Confirmation of this information in writing
  • A cooling off period of seven working days in which the consumer can withdraw from the contract
  • Protection from credit card fraud

The cooling off period does NOT apply to products customised to the buyers specification. Any products ordered that are personalised or customised in any way may not be returned. For more details on returns, please see our Delivery & Returns page.

Online Payment Security (Excludes Caravan sales)

Rest assured your internet transaction is completely safe and secure. We now offer three online checkout procedures for your convenience, PayPal or RBS Worldpay, and now Google Checkout. Each method offers up to date payment processing facilites and security. The safety of your payment is our first priority. Your card details are not disclosed to us at any point, they are taken and processed by PayPal, RBS Worldpay, or Google Checkout secure servers. We will never share any of your submitted information with any third parties whatsoever.

Payment By Phone (Excluding Caravan Sales)

We accept most credit and debit cards. We will ask you several security questions about your card so please have your card in front of you when calling to place your order. Do not include any credit or debit card details in any emails to our sales department. Details will be taken over the phone. Please call 01698 374 224 as soon as possible and your payment will be processed.

Dispatch Times (Excluding Caravan Sales)

Our average dispatch time of items in stock (excluding awnings) is 24 hours, however please allow up to 3 working days of receipt of full payment for your goods to be dispatched. Your goods will be sent by courier or Royal Mail first class recorded delivery depending on the size, weight, and value of your order, and should be delivered within 48 hours of dispatch. We do not deliver to any locations outside of the mainland United Kingdom, sorry. Goods ordered on a Friday or over the weekend should be processed on the following Monday, goods can be delivered on a Saturday at an extra charge, please email for a quote.

Postage & Packaging (Excluding Caravan Sales)

We charge a flat rate of £5.95 per order for all goods shipped within the mainland United Kingdom.

Receipt Of Goods

All goods must be signed for. Please check the condition of the goods before signing the carriers receipt. Any damages or shortages must be noted at time of receipt. Any damages or shortages must be notified to Duncans Caravan & Camping within 24 hours of delivery. We will use two means of shipping depending on the item, smaller lighter items will be dispatched by Royal Mail first class recorded delivery. Larger, heavier items will be sent via our carriers.

All items will require a signature on delivery. If our couriers attempt delivery and there is no one in then they will return the next day. If there is no one in again they will leave you a card with contact details for you to arrange to collect the goods from their depot.

Receipt Of Awnings

Please give an address where there will be someone in. Due to their size and weight awnings are dispatched using another carrier, and they will not re-attempt delivery without an additional charge. All goods must be signed for, please check the condition of the goods before signing the carriers receipt. Any damages or shortages must be noted at time of receipt. Any damages or shortages must be notified to Duncans Caravan & Camping within 24 hours of delivery.

Returning An Order

Any goods can be returned to us within 7 days of purchase provided the goods are still unused, in the original packaging and any sealing straps unbroken. Unfortunately, we cannot accept any tents or awnings returned which have already been pitched. If you wish to return goods simply send the item back to the address on our contact us page with a note giving your name, address, and telephone number. Once the goods have been inspected one of our sales department will contact you about your refund. We will refund your original purchase excluding P&P. Return postage and returning your items is the responsibility of the buyer.

Faulty Goods

If you discover a fault with your goods please contact our sales department to discuss the problem. If the fault cannot be rectified with the supply of parts then the faulty component must be returned for examination. We reserve the right to examine and repair faulty goods where appropriate.

Product Development

The product weights, sizes, plans and colours on this web site are given as an indication and are only approximate. Due to the continuous product development carried out by our suppliers, Duncan Caravan & Camping reserve the right to alter specifications and prices at anytime and without prior warning. E & OE.

Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read it before using the site or submitting any personal information. 

By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. 

Collection Of Information 

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our newsletter subscriber list. 

Cookie/Tracking Technology 

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. 

Distribution Of Information 

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. 

Commitment To Data Security 

Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.