Approved Servicing and Repairs

Monday -Thursday 8.30-5.00

Friday 8.30-4.00

Duncan Caravans,

Wishaw Rd, Wishaw, ML2 8ES

(01698) 374224

We would ideally like caravans to be dropped off on the morning of appointment as close to 8.30am as possible. Late arrivals can be easily accommodated please arrange this with reception in advance.

Please ensure your caravan is completely empty of all personal items. Our engineer may refuse to work on a vehicle not suitable for practical health and safety working conditions. We will not require your step, corner steady brace or wheel brace. You may leave your gas cylinder and 230v cable in the caravan.

Please ensure your roof lockers and bed lockers are completely empty as we require access to all cupboards to carry out a body moisture test and visual inspection of plumbing.

Please ensure your toilet is clean and the holding tank is empty. Thank you.

When your caravan is ready to be collected we will call you to arrange a collection time. If your caravan cannot be collected on the day of repair please advise our reception of your collection plans.

Saturday Drop Off/Collection

If you are unable to drop off or collect your caravan during workshop opening hours we can arrange for a limited number of service or warranty repair vans to be dropped off/collected on Saturday Morning. This is strictly by appointment and must be arranged with service reception in advance.

Collections - 10.00-11.00am

Drop Off - 11.00-12.00am

During dusy times caravans cannot be left from Saturday to Saturday. Sorry.

Insurance repairs.

Caravans having insurance repairs should be collected during regular workshop opening hours to allow inspection of the repair and to complete any required paperwork. Our Saturday staff are unable to assist with this.

Our insurance will cover customers caravans while being towed or worked on by Duncan caravans. Customers who are unable to drop their caravan off on the day of repair or collect there caravan on completion should ensure they have sufficient insurace cover while their caravan is parked within our compound.

Duncan caravans has beed assessed and approved by Swift Group (Eccles, Swift and Sprite) and Bailey to carry out servicing and repairs to their touring caravans. Our Technicians hold CITO (Caravan Industry Training Organisation) gas and electrical qualifications.

All work including parts, (excluding bulbs) will be covered by a 12 month guarantee (some parts will be covered by an additional manufacturer's warranty)

If we find any faults within the caravan which can't be repaired within the allocated time for the service, or require additional parts, then we will inform you with an estimnated cost before proceeding with the repair or re-arranging a date for completion of the repair.

If there are any faults that you are aware of prior to your repair date which you would like repaired at the time of service, please inform us in advance to ensure we have correct parts and allocate sufficient time.

We will stamp your service book (this should be left at service reception) and leave you with a copy of the service sheet for your records. Please keep your original VAT invoice as proof of servicing.

Payments must be made on completion of work.